Help Center
Answers to the most common questions about EssayCoach.
How does AI grading work?
When you submit an essay, our AI analyses it across five dimensions: Ideas & Content, Text Structure, Vocabulary, Grammar, and Spelling. It gives you a score out of 100 and specific, actionable suggestions for each area.
What are AI Credits?
Credits are consumed every time you request an AI grading session. Free accounts get 20 credits per month. Each grading session costs 1 credit. You can buy more credits or upgrade to Pro for unlimited grading.
What are Points and how are they different from Credits?
Credits are for AI grading (you spend them). Points are earned through writing challenges (you collect them). Spend points in the Points Shop on avatar frames and title badges.
How do Writing Challenges work?
Click "Writing Battle" in the Arena to create a 30-minute challenge. Anyone can join. You and your opponent get the same random prompt. At the end, the AI grades both essays and the higher score wins. Winner gets +100 points; runner-up gets +20.
How do I publish an essay to the Arena?
After your essay is graded, you'll see a "Publish to Arena" option. Toggle your essay to Public from the essay settings page. It will appear in the Arena feed for the community to read and like.
My essay was graded but I lost credits — where did they go?
Each grading session uses 1 credit. Check your profile page to see your remaining credits. If you believe there was an error, contact us at support@essaycoach.co.
Can I delete my account?
Yes. Go to Settings → Account → Delete Account. This permanently removes all your data including essays, credits, and medals. This action cannot be undone.
I'm a parent — how do I monitor my child's account?
Create a parent account and link it to your child's account in Settings. You'll be able to see all their essays, grading history, and activity. Contact us at safety@essaycoach.co for help.
The AI feedback seems wrong — what should I do?
AI feedback is educational guidance, not an official exam mark. If you disagree with a specific point, that's great — disagreeing thoughtfully and revising your essay is itself good learning. For persistent issues, contact us.